FAQs

How often should I replace the HENDOLY filter?

The filter lasts 6 to 8 months depending on water quality and usage. If you notice reduced water pressure or a change in water quality, it's time for a replacement.

Does the HENDOLY filter remove chlorine and hard water minerals?

Yes! Our multi-stage filtration system reduces chlorine, sediments, heavy metals, and other contaminants, making your water softer and healthier for skin and hair.

How can I contact HENDOLY ?

You can reach us at contact@hendoly.com for any inquiries or support requests.

When will my order ship?

Orders are processed within 1–2 business days before shipping.

How long does shipping take?

Estimated delivery:

  • US & Canada: 5–12 days
  • UAE: 5–12 days
  • Australia & New Zealand: 7–12 days
  • UK & Europe: 5–12 days
  • Latin America & Africa: 10–25 days
  • Other Countries: 14–30 days
  • Busy Seasons: 20–40 days

What is your return and refund policy?

We offer a 30-day return policy for unused products in their original packaging. Please email contact@hendoly.com for more details.

What if I entered the wrong address?

Reply to your confirmation email within 24 hours to correct it.

What if I still have questions?

Email us, and we'll help resolve your concerns quickly!

  • Free Shipping

    Free shipping on all orders means that you can get what you need without any of the additional costs.

  • 30-Day Money Back Guarantee

    If your order arrives damaged or defective, contact us and you'll receive a 100% refund for your purchase.

  • Secure payment

    Pay Us Using Most Secured Payment Method With End To End Encryption.

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